Case Management
Every client interaction, incident, and case note in one secure record — written in language ready for the Landlord and Tenant Board, not just your filing cabinet.
Explore Case Management
Incident Documentation
Frontline staff can log an incident from a phone or tablet the moment it happens, with structured fields that produce a report ready to hand to the Landlord and Tenant Board or police — no rewriting required.
Case Notes & History
Every interaction with a client lives on one timeline — visible to the right staff, invisible to everyone else — so nothing depends on one person's memory or one person's inbox.
Reporting & Compliance
When a case escalates, you need records that are complete, timestamped, and defensible. Gwetom keeps every entry audit-logged automatically, so your documentation is always ready for scrutiny.
Client Intake & Assessment
Standardized intake and needs-assessment forms capture the same information for every client from day one, so case workers spend less time chasing missing details and more time on the actual conversation.
Secure Messaging & Referrals
Send secure messages to colleagues and track referrals to outside agencies directly against a client's file, so the full picture of who's involved in someone's care stays in one place.
Other modules in this group
Property Management
Track every unit, every building, and every lease across your whole portfolio without three spreadsheets that never quite agree with each other.
Learn more →OPS · HEALTH & SAFETYHealth & Safety / Compliance
OHSA policy sign-off, WSIB reporting, and incident response protocols — built into the workflow, so nothing slips through when it matters most.
Learn more →OPS · VENDORSVendor Management
Every contractor, contract, and certificate of insurance tracked in one place — so you're never caught off guard by an expired policy.
Learn more →OPS · CLEANINGCleaning Management
Schedules, quality checks, and accountability for common areas and unit turnovers — so 'someone forgot' is never why a building falls behind.
Learn more →OPS · PEST (IPM)Pest Management
IPM-compliant inspections, treatment logs, and automatic Ontario RTA tenant notices — because pest issues left untracked become tenant relations issues fast.
Learn more →OPS · PROCUREMENTProcurement
Purchase requests, approvals, and budget checks in one flow — so spending stays visible before it happens, not after the invoice lands.
Learn more →See Case Management in action
Request a walkthrough tailored to your organization's workflow.